<!--
  This file is a part of the open-eBackup project.
  This Source Code Form is subject to the terms of the Mozilla Public License, v. 2.0.
  If a copy of the MPL was not distributed with this file, You can obtain one at
  http://mozilla.org/MPL/2.0/.
  
  Copyright (c) [2024] Huawei Technologies Co.,Ltd.
  
  THIS SOFTWARE IS PROVIDED ON AN "AS IS" BASIS, WITHOUT WARRANTIES OF ANY KIND,
  EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO NON-INFRINGEMENT,
  MERCHANTABILITY OR FIT FOR A PARTICULAR PURPOSE.
  -->


<!DOCTYPE html
  PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd">
<html lang="en-us" xml:lang="en-us">
<head>
      <meta http-equiv="Content-Type" content="text/html; charset=utf-8">
   
<meta http-equiv="X-UA-Compatible" content="IE=edge">
<meta name="DC.Type" content="topic">
<meta name="DC.Title" content="The XtraBackup Tool Fails to Run, Leading to the Backup Failure">
<meta name="product" content="">
<meta name="DC.Relation" scheme="URI" content="en-us_topic_0000002164763106.html">
<meta name="prodname" content="">
<meta name="version" content="">
<meta name="brand" content="">
<meta name="DC.Publisher" content="20250306">
<meta name="documenttype" content="usermanual">
<meta name="prodname" content="csbs">
<meta name="DC.Format" content="XHTML">
<meta name="DC.Identifier" content="EN-US_TOPIC_0000002164763098">
<meta name="DC.Language" content="en-us">
<link rel="stylesheet" type="text/css" href="public_sys-resources/commonltr.css">
<title>The XtraBackup Tool Fails to Run, Leading to the Backup Failure</title>
</head>
<body style="clear:both; padding-left:10px; padding-top:5px; padding-right:5px; padding-bottom:5px"><a name="EN-US_TOPIC_0000002164763098"></a><a name="EN-US_TOPIC_0000002164763098"></a>

<h1 class="topictitle1">The XtraBackup Tool Fails to Run, Leading to the Backup Failure</h1>
<div><div class="section" id="EN-US_TOPIC_0000002164763098__en-us_topic_0000002200015265_en-us_topic_0000001340303593_section45966096"><h4 class="sectiontitle">Symptom</h4><p id="EN-US_TOPIC_0000002164763098__en-us_topic_0000002200015265_p292735114419">The backup fails, and the error message "Exec backup cmd failed." is displayed in the log.</p>
</div>
<div class="section" id="EN-US_TOPIC_0000002164763098__en-us_topic_0000002200015265_en-us_topic_0000001340303593_section32266333"><h4 class="sectiontitle">Possible Causes</h4><p id="EN-US_TOPIC_0000002164763098__en-us_topic_0000002200015265_en-us_topic_0000001340303593_p217144903418">The version of the GCC library file in the host environment is outdated and the XtraBackup backup tool cannot be supported.</p>
</div>
<div class="section" id="EN-US_TOPIC_0000002164763098__en-us_topic_0000002200015265_section14431947175614"><h4 class="sectiontitle">Troubleshooting</h4><ol id="EN-US_TOPIC_0000002164763098__en-us_topic_0000002200015265_ol1232218542574"><li id="EN-US_TOPIC_0000002164763098__en-us_topic_0000002200015265_li65735405819"><span>Log in to the host where the client is installed as user <strong id="EN-US_TOPIC_0000002164763098__en-us_topic_0000002200015265_b163071344195218">root</strong>.</span></li><li id="EN-US_TOPIC_0000002164763098__en-us_topic_0000002200015265_li1120117237586"><span>Run the <strong id="EN-US_TOPIC_0000002164763098__en-us_topic_0000002200015265_b17781538012">yum install devtoolset-</strong><em id="EN-US_TOPIC_0000002164763098__en-us_topic_0000002200015265_i181562041709">x</em> command to install the GCC library of a later version.</span><p><div class="p" id="EN-US_TOPIC_0000002164763098__en-us_topic_0000002200015265_p813311015110">For example, <strong id="EN-US_TOPIC_0000002164763098__en-us_topic_0000002200015265_b97616217115">yum install devtoolset-8</strong>.<div class="note" id="EN-US_TOPIC_0000002164763098__en-us_topic_0000002200015265_note871798908"><img src="public_sys-resources/note_3.0-en-us.png"><span class="notetitle"> </span><div class="notebody"><p id="EN-US_TOPIC_0000002164763098__en-us_topic_0000002200015265_p15717181506">In the <strong id="EN-US_TOPIC_0000002164763098__en-us_topic_0000002200015265_b108544139016">devtoolset-</strong><em id="EN-US_TOPIC_0000002164763098__en-us_topic_0000002200015265_i10854131313015">x</em> parameter, <em id="EN-US_TOPIC_0000002164763098__en-us_topic_0000002200015265_i1274422224320">x</em> indicates the GCC library version. Replace it based on site requirements.</p>
</div></div>
</div>
</p></li></ol>
</div>
<div class="section" id="EN-US_TOPIC_0000002164763098__en-us_topic_0000002200015265_en-us_topic_0000001340303593_section63436170"><h4 class="sectiontitle">Suggestions</h4><p class="msonormal" id="EN-US_TOPIC_0000002164763098__en-us_topic_0000002200015265_en-us_topic_0000001340303593_p2212424">None</p>
</div>
<div class="section" id="EN-US_TOPIC_0000002164763098__en-us_topic_0000002200015265_en-us_topic_0000001340303593_section34054620"><h4 class="sectiontitle">Reference</h4><p id="EN-US_TOPIC_0000002164763098__en-us_topic_0000002200015265_p78751025135312">None</p>
</div>
</div>
<div>
<div class="familylinks">
<div class="parentlink"><strong>Parent topic:</strong> <a href="en-us_topic_0000002164763106.html">FAQs</a></div>
</div>
</div>

<div class="hrcopyright"><hr size="2"></div><div class="hwcopyright">Copyright &copy; Huawei Technologies Co., Ltd.</div></body>
</html>